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Frequently Asked Questions
Find answers to common questions about our services
John Matthews
Posted on 15 May 2023
What are your business hours?
Our business hours are from 9:00 AM to 6:00 PM, Monday to Friday. We're closed on weekends and public holidays.
Anna Santos
Reply • 2 days agoThank you for asking! We also have extended hours during holidays. You can check our website for the holiday schedule.
Ramon Cruz
Reply • 1 day agoAre you open for lunch break? I usually visit during 12-1 PM and I want to make sure your services are available.
Liza Reyes
Posted on 10 May 2023
Do you offer delivery services?
Yes, we offer delivery services within Metro Manila. Delivery fees depend on your location and the size of your order.
Marga Fernandez
Reply • 3 days agoDo you deliver to Quezon City? I live near Triangle Park and want to know if you cover that area.
Ton Lim
Reply • 2 days agoYes! We deliver to all of Quezon City. Delivery fee for your area would be around ₱100-150 depending on the order value.
Grace Lee
Reply • 1 day agoHow long does delivery usually take? I'm planning to order for a small gathering this weekend.
Kiko Villanueva
Posted on 8 May 2023
What payment methods do you accept?
We accept cash, credit/debit cards, and mobile payment options like GCash and PayMaya.
Ella Pascual
Reply • 4 days agoDo you accept installment payments for large orders or special packages?
Alex Villamor
Reply • 3 days agoYes, we offer installment plans for orders above ₱5,000. Please contact our customer service for the terms and conditions.
Dario Mendoza
Posted on 5 May 2023
How can I track my order?
Once your order is confirmed, you'll receive a tracking number via SMS. You can use this number on our website to track your order status.
Nina Lorenzo
Reply • 5 days agoI ordered yesterday but haven't received any tracking information yet. When should I expect it?
Sofia Tolentino
Posted on 2 May 2023
What is your return or refund policy?
We accept returns within 7 days of purchase. Items must be in their original condition with receipt. Refunds will be processed within 5-7 business days.
Omar Guillermo
Reply • 6 days agoWhat if the product arrived damaged? Do I still need to return it within 7 days?
Carla Jimenez
Reply • 5 days agoFor damaged items, please contact us within 48 hours of receipt. We'll arrange a replacement or refund immediately and you won't need to return the damaged product.
Still have questions?